The Broker Promised the World — But When the Fire Hit…
Okay, has anyone else had issues when things actually go wrong, like a fire or serious damage? We had a small fire in our unit block, and the cleanup was a nightmare. Our broker kept assuring us everything was covered, but when it came down to filing claims and coordinating repairs, it was all crickets. We thought we were covered front to back, but turns out we had gaps no one mentioned. Looking back, I wish we’d gone with someone who specializes in stuff like this — we didn’t even know about tailored commercial strata insurance options at the time. Feeling a bit let down, honestly.
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Funny timing — just this week our strata committee was reviewing insurance docs and realizing how many little things we hadn’t thought to double-check. You assume it’s all taken care of when you hand it over to a broker, but unless someone on the committee really digs into the details, stuff slips through. I’ve started keeping a little list of what to ask or flag next time we review policies.